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Service America in the New Economy
Service America in the New Economy
Author: Karl Albrecht, Ron Zemke
Service America was Dow-Jones Irwin's best selling book in history. As the definitive book on customer service--and the first major title in the field--it helped to define the category, spurring on dozens of imitators and creating an entirely new customer-service publishing category. Their seminal book became the blueprint that companies used to...  more »
ISBN-13: 9780071377225
ISBN-10: 0071377220
Publication Date: 8/20/2001
Pages: 336
Edition: 2nd
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Publisher: McGraw-Hill Companies
Book Type: Hardcover
Members Wishing: 0
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