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Service facility design, customer quality perceptions and facility use: The perceptions of spectators in non-team-based leisure-sport stadiums
Service facility design customer quality perceptions and facility use The perceptions of spectators in nonteambased leisuresport stadiums
Author: Alvin Lee
The physical environment of stadium facilities was found to significantly affect spectators? satisfaction during visits. This book reports the results of a study using motor vehicle, dog and horse racing stadiums. At these venues, facility aesthetics, cleanliness and accessibility to different service areas were significantly and positive...  more »
ISBN-13: 9783838330808
ISBN-10: 3838330803
Publication Date: 1/22/2010
Pages: 164
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Publisher: LAP Lambert Academic Publishing
Book Type: Paperback
Members Wishing: 0
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