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Service Management For Dummies
Service Management For Dummies
Author: Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper
Manage your business from a services perspective What if technology was designed to serve the business — every time? That's service management! Done properly, it can make everybody happy — the customer, the service provider, and the business owner. Understand the value of managing your physical environments and IT systems with an in...  more »
ISBN-13: 9780470440582
ISBN-10: 0470440589
Publication Date: 6/2/2009
Pages: 336
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Publisher: For Dummies
Book Type: Paperback
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