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Service Management
Service Management
Author: Fitzsimmons
Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject...  more »
ISBN-13: 9780073403359
ISBN-10: 0073403350
Pages: 560
Edition: 7th Revised edition
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Publisher: Mcgraw Hill Higher Education
Book Type: Hardcover
Members Wishing: 0
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