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Topic: I'm Stumped!!!

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Lazeeladee avatar
Friend of PBS-Silver medal
Subject: I'm Stumped!!!
Date Posted: 10/24/2007 9:12 PM ET
Member Since: 2/17/2006
Posts: 2,529
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As a Tour Guide, so far I've been able to answer all the questions I've gotten, but this one has me stumped---it's a live help question.  Anyone know what I can tell her?????  I've tried the lounge, but everyone there is stumped so far!!

Thanks! Denise

Hello! Here's my question: I requested a book, and got the confirmation e-mail stating that the book should be on it's way soon, but now it's gone from the account page, the books I've requested page, and it's not in the transaction archive. Do you know what may have happened? I just want to make sure it's not coming before ordering another!

annakanga avatar
Limited Member medalMember of the Month medal
Date Posted: 10/24/2007 9:22 PM ET
Member Since: 2/28/2007
Posts: 2,164
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My only suggestion would be to have her contact R&R about this.  Sounds like a glitch!

Generic Profile avatar
Member of the Month medalFriend of PBS-Silver medal
Date Posted: 10/24/2007 9:32 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Has she tried just waiting, logging out and checking again later.  The other day I had 4 books to mail and it would not let me print postage.  It kept saying it wasn't available for my address when I've used it before.  I asked a live helper and even emailed PBS.  It just cleared up on it's own about an hour later. 

mobilemark avatar
Date Posted: 10/24/2007 9:37 PM ET
Member Since: 6/25/2006
Posts: 382
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what about refreshing the  page?

Lazeeladee avatar
Friend of PBS-Silver medal
Date Posted: 10/24/2007 9:39 PM ET
Member Since: 2/17/2006
Posts: 2,529
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I'll suggest that she give it until tomorrow, then we'll go from there.  Thanks everyone!

krisbooks avatar
Standard Member medal
Date Posted: 10/24/2007 10:40 PM ET
Member Since: 3/13/2006
Posts: 2,024
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Denise, I have a vague recollection of someone posting in the forum about this same issue a while back.  You may want to try a forum search to see if you can find out how it got resolved.

Cathy avatar
Cathy A. (Cathy) - ,
Limited Member medal
Date Posted: 10/25/2007 11:08 AM ET
Member Since: 12/27/2005
Posts: 4,240
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She should also check her wish list, reminder list, Credit Registry and Club Communications pages.

  • If the transaction was canceled then there should be an email telling her that in the Club Communications page (she should also have received it in her inbox, but email delivery is not 100% reliable, so check the CC page).
  • If the book is not coming to her from someone else, then she will see in her Credit Registry that the credit was returned.
  • If there are no other copies of the book in the system and she has no requestor conditions, then the book will appear on her wish list.
  • If the request was denied for requestor conditions and she was the only wisher, or if the book went lost and there are other copies in the system, then it's on her reminder list. There's also some other situation I haven't quite figured out where books can end up on your reminder list, maybe it's if R&R cancel the transaction. Anyway, she should check there too.
bookaddict avatar
Standard Member medalFriend of PBS-Silver medal
Date Posted: 10/25/2007 12:59 PM ET
Member Since: 8/30/2005
Posts: 829
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Yeah, Help Center sez


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