As a Tour Guide, so far I've been able to answer all the questions I've gotten, but this one has me stumped---it's a live help question.  Anyone know what I can tell her?????  I've tried the lounge, but everyone there is stumped so far!!

Thanks! Denise

Hello! Here's my question: I requested a book, and got the confirmation e-mail stating that the book should be on it's way soon, but now it's gone from the account page, the books I've requested page, and it's not in the transaction archive. Do you know what may have happened? I just want to make sure it's not coming before ordering another!

My only suggestion would be to have her contact R&R about this.  Sounds like a glitch!

Has she tried just waiting, logging out and checking again later.  The other day I had 4 books to mail and it would not let me print postage.  It kept saying it wasn't available for my address when I've used it before.  I asked a live helper and even emailed PBS.  It just cleared up on it's own about an hour later. 

what about refreshing the  page?

I'll suggest that she give it until tomorrow, then we'll go from there.  Thanks everyone!

Denise, I have a vague recollection of someone posting in the forum about this same issue a while back.  You may want to try a forum search to see if you can find out how it got resolved.

She should also check her wish list, reminder list, Credit Registry and Club Communications pages.

• If the transaction was canceled then there should be an email telling her that in the Club Communications page (she should also have received it in her inbox, but email delivery is not 100% reliable, so check the CC page).
• If the book is not coming to her from someone else, then she will see in her Credit Registry that the credit was returned.
• If there are no other copies of the book in the system and she has no requestor conditions, then the book will appear on her wish list.
• If the request was denied for requestor conditions and she was the only wisher, or if the book went lost and there are other copies in the system, then it's on her reminder list. There's also some other situation I haven't quite figured out where books can end up on your reminder list, maybe it's if R&R cancel the transaction. Anyway, she should check there too.

Yeah, Help Center sez

• The request I made for a book disappeared from my account page!