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Supervision in the Hospitality Industry, Study Guide: Applied Human Resources
Supervision in the Hospitality Industry Study Guide Applied Human Resources Author:Jack E. Miller, John R. Walker, Karen E. Drummond This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectatio... more »ns, disciplining marginal employees, and addressing workplace diversity.« less