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A Survival Guide for Working with Humans: Dealing with Whiners, Back-Stabbers, Know-It-Alls, and Other Difficult People
A Survival Guide for Working with Humans Dealing with Whiners BackStabbers KnowItAlls and Other Difficult People Author:Gini Graham Scott PhD Between dealing with difficult people and navigating through unexpected and complicated situations, the typical day at the office involves making countless choices on how to engage with others. To succeed in the long run, good work relationships must be carefully developed and maintained. — A Survival Guide for Working with Humans presents... more » real-life scenarios of specific work relationship problems, along with interactive quizzes, and answers on how to solve each of the problems. The book shows readers how to:
Deal with ethical dilemmas in the workplace
Resolve everyday conflicts
Know when to speak up, when not to, and what to say
Make a graceful retreat from an unwinnable confrontation
A snappy, conversational style combines with dozens of practical tools and examples to make a fascinating, essential book.« less