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Sustaining High Performance: The Strategic Transformation to a Customer-Focused Learning Organization
Sustaining High Performance The Strategic Transformation to a CustomerFocused Learning Organization
Author: Stephen G. Haines, Katie McCoy
In an attempt to achieve high levels of growth, profit, and competitive advantage, American businesses have been implementing a variety of management initiatives, such as TQM, reengineering, service management, self-directed work teams, and empowerment. Too often, these initiatives, when implemented individually, fail or provide only short-term ...  more »
ISBN-13: 9781884015557
ISBN-10: 1884015557
Publication Date: 5/30/1995
Pages: 288
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Publisher: CRC Press
Book Type: Hardcover
Members Wishing: 0
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