TQM Engineering Handbook - Quality and Reliability , Vol 52 Author:D.H. Stamatis This practical resource establishes a sound rationale for the continuation of Total Quality Management (TQM) in all organizations, offering a model, an implementation strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality. Considers leading quality-related topics, such as unusual ch... more »arts, supplier-organization-customer relationships, customer needs and expectations, instructional design, adult learning, advanced quality planning, and reliability!« less