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TQM: Management Processes for Quality Operations (Asqc Total Quality Management Series)
TQM Management Processes for Quality Operations - Asqc Total Quality Management Series
Author: Richard Johnson
Quality improvement does not require an entire overhaul of management systems to be effective. Richard Johnson demonstrates how easy it is to integrate key quality concepts into any existing management structure. This volume covers planning, implementation, quality customer service, and other systems that support the success of TQM.
ISBN-13: 9780873892261
ISBN-10: 0873892267
Pages: 323
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Publisher: Irwin Professional Publishing
Book Type: Hardcover
Members Wishing: 0
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