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Total Customer Service
Total Customer Service
Author: William H. Davidow
Customer Service: The Competitive Weapon for the 1990sDemand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. Total Customer Service shows why understanding customer service is imperative, how to achieve it, what it costs,...  more »
ISBN-13: 9780060920296
ISBN-10: 0060920297
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Publisher: Harpercollins
Book Type: Paperback
Other Versions: Audio Cassette
Members Wishing: 0
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