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Total Quality Management: Text, Cases and Readings
Total Quality Management Text Cases and Readings
Author: Joel E. Ross
The best-selling text that swept the country - demonstrates how to develop and apply TQM principles - now fully revised and expanded. It's all here - TQM; benchmarking, productivity, quality, and reengineering; the cost of quality; and ISO 9000.
ISBN-13: 9781884015083
ISBN-10: 1884015085
Pages: 645
Edition: 2nd
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Publisher: St. Lucie Press
Book Type: Paperback
Members Wishing: 0
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