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Transforming The Bottom Line: Managing Performance with the Real Numbers
Transforming The Bottom Line Managing Performance with the Real Numbers Author:Harvard Business School Press Almost 30 percent of an organization's total costs are for work that does not benefit the customer. Eliminating this work alone can transform a company's profitability. This challenging and thought-provoking book will show managers how. Transforming the Bottom Line reveals how to measure the real numbers that give a moving-and more accurate-pict... more »ure of the company's performance. Whereas traditional measurement systems have focused on financial reporting and controlling budgets, the authors' path to transforming the bottom line includes principles such as "cut the work load, not the work force," "develop the team-based organization," and "align performance measures with strategy." Managers who follow these principles can change the behavior of the people in their companies to do work that benefits the customer, supports strategy, and improves profitability.« less