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Transforming Government and Public Services
Transforming Government and Public Services
Author: Stephen Jenner
Major public sector IT-enabled business change programmes are designed to realize benefits in terms of more efficient services, services tailored to the need of citizens, and improved outcomes, but in practice such benefits often fail to materialize or we are unable to demonstrate their delivery - this book provides proven tools, techniques and ...  more »
ISBN-13: 9781409401636
ISBN-10: 1409401634
Publication Date: 5/1/2010
Pages: 186
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Publisher: Gower
Book Type: Hardcover
Members Wishing: 0
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