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Waves of Change: Business Evolution Through Information Technology
Waves of Change Business Evolution Through Information Technology Author:Harvard Business School Press Information technology (IT) has revolutionized many industries over the past several decades. In Waves of Change, the author examines-with the benefit of hindsight-two important cases in which IT has facilitated radical change, tracing the development of Bank of America's ERMA check-sorting systems and American Airlines' SABRE reservation system... more » from their inception to the present. From these and other companies' experiences, the author develops a framework for an IT-based strategy to help managers in all industries improve competitive strength in their own organizations.« less