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Topic: What happens now??

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scrapinm00 avatar
Subject: What happens now??
Date Posted: 11/11/2007 10:45 PM ET
Member Since: 1/22/2006
Posts: 112
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I sent a book and its looking lost in the mail....Will I still recieve credit?? or am I just out a book AND a credit??


scrapinm00 avatar
Date Posted: 11/11/2007 10:51 PM ET
Member Since: 1/22/2006
Posts: 112
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never mind......I found the crummy answer!

Generic Profile avatar
Date Posted: 11/11/2007 10:51 PM ET
Member Since: 4/11/2007
Posts: 25
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From the help center:

A book I sent is lost in the mail! If your book does not arrive by the 26th day after you marked it mailed, it will be declared lost in the mail at PBS.  This does not mean that the book is actually lost; it may simply be delayed en route.  Also, the requestor may be away from home and unaware if the book has arrived.  If so, he or she can mark it received from his or her Transaction Archive when he or she returns home, and credit will be granted when she or he does that. A book sent to an active member at PBS will not earn credit until the requestor marks it received, unless PBS Delivery Confirmation is used to send the book.   If a book you sent is declared Lost in the Mail at PBS:
  • As the sender, you should call 800-ASK-USPS or go to https://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx (the Postal Inspection Service's website) and input the information online there . This will help USPS try to recover your book if it truly has been lost in the mail.
    • This form at USPS is titled "Mail Theft"
    • This does  not mean only theft of mail.  USPS categorizes any mail that does not arrive or that is tampered with as "mail theft".
    • The choice that should be made under "Class" if Media Mail was used is "Parcel Post"
  • You can get the information about the transaction from the Transaction Archive:
    • Click "Transaction Archive" in the menu under My Account in the toolbar at the top of the site
    • Click the Request Details link on the right of the "lost in mail" transaction
    • If you need more information (such as requestor address) you can ask the requestor in a Personal Message for that information.
      • We are unable to provide member address information outside of the duration of an active transaction, due to the PBS Privacy Policy.
      • You can use the button on the transaction to contact the requestor.
  • If USPS does return your book to you, and it is undamaged:
    • You should ask the requestor (using the button on the Lost transaction in your Transaction Archive) if she still wants it. 
    • If she does, you can re-send it.  If she does not, you can repost it.
If you sent the book with PBS-DC and it has been recorded as delivered by USPS:
  • If the requestor has not marked the book received by a week after the delivery scan, contact us.  We will look into it.
  • You will already have gotten your credit when the barcode was scanned by USPS. 
If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS:
  • Contact the requestor from the "lost" transaction in your Transaction Archive.
  • If the requestor does not respond to your PM within a few days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
If you sent the book with PBS-DC and it was never scanned (this does happen, rarely), contact us.
  • PBS could not give QuickCredit if our system was never notified of a barcode scan. 
  • If your sending record is good, you will get your credit for sending the book.  This is the CreditAssurance part of PBS-DC.
CozSnShine avatar
Standard Member medalMember of the Month medalFriend of PBS-Double Diamond medalPBS Cruise Attendee medalPBS Blog Contributor medal
Date Posted: 11/11/2007 10:53 PM ET
Member Since: 2/5/2007
Posts: 30,817
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Don't despair - many books turn up a day or two of having gone lost.

biancaneve avatar
Date Posted: 11/12/2007 9:45 AM ET
Member Since: 5/26/2007
Posts: 5,522
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One word of advice - don't wait for the book to be declared "lost" before initiating a search with the Post Office.  Once the book is "lost" you will not be able to access the address you sent it to, so either copy the address now, or file the lost mail report now.  Don't be fooled by the PBS notices that tell you to wait - do it now!  And yes, many books declared "lost" do turn up a day or two later, but start taking action now.

scrapinm00 avatar
Date Posted: 11/12/2007 10:12 AM ET
Member Since: 1/22/2006
Posts: 112
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thanks for the advice.......but just so you all know......I am a dunce.........LOL...i asked it all wrong ...I requested the book...but I found will get my credit back and go back on the wl......so I am happy.....still dingy but happy LOL

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