I requested a book in hardcover and it came in as a paperback.  I would still like to keep the book.  can i keep the book and get my credit back?  What happens if i click the recieved wrong book button?  What can i do?

The proper way to do this is to mark the book received w/a problem.  In the comment section mark that the book is the wrong type. You ordered hardback and it came as a paperback.  Before you do this make sure you did order the correct book. I had a lady the other day PM that she didn't realize she'd ordered an audiobook. When it clearly said audiobook.  If the book was incorrectly posted, even if the ISBN# matches then the sender should give you your credit back. It doesn't always happen though.  The error will go on their PBS record and hopefully they'll return your credit.

You should click the received wrong book button. The rules are that you do not have to give the book back and you can request your credit back. If you would like to keep the book though, IMHO you should let the sender have the credit sonce she apparently provided you with a book you want.

I would mark it rec'd, without a problem, and not ask for a credit back.  I have posted books before that I clicked on paperback and it posted as a hardcover. Luckily, I noticed and canceled. I heard from others saying this had also happened to them, even tho they were sure they had clicked the proper button.   Carol Ann

What I would do is check the ISBN. Does what is on the book match the ISBN of the book you ordered? If so, I would mark it as 'received with a problem' but I would note that the book's ISBN did indeed match--it means that the person who posted it, posted it correctly, but that this is one of those books where the publisher used the same ISBN for both HC and PB. If this happens to you, and the format of the book doesn't match, you really should list it as a book without an ISBN.

If the ISBN does NOT match...then the person who posted it posted it incorrectly and apparently did not read that screen where it says "Does the ISBN and format of the book you have match this?" and clicked right through it--which is NOT acceptable. I would note in the place where you type the info that the ISBN is DIFFERENT than the one you ordered.

You can request your credit back, but whether you get it or not depends on the honesty of the sender, and also on whether that ISBN is different...if the ISBN is the same, it could easily be an honest mistake and the sender might feel they didn't do anything wrong. If the sender wants the book back, per PBS rules, they have to either pay you for the postage to return it or send you 2 credits instead of just one, the additional credit being to cover the postage. Otherwise, it's yours to keep.

Cheryl

Does what is on the book match the ISBN of the book you ordered? If so, I would mark it as 'received with a problem' but I would note that the book's ISBN did indeed match--it means that the person who posted it, posted it correctly, but that this is one of those books where the publisher used the same ISBN for both HC and PB

NOT TRUE. The book type must match or the poster CANNOT use the ISBN. Clearly stated in the posting steps and in the help section.

Hi Jacek,

First confirm that you requested the hardback version of the book.  If so,  mark the book "received with a problem," then click on "wrong book" since the ISBN of the book they sent doesn't match the hardback version.  If you want to, you may send a PM to the sender requesting your credit back.  You are not required to return the book. 

As you are not required to return the book they also are not REQUIRED to return your credit. You can ask but you may not receive!

IMHO, as another poster said, you stated you wanted the book so you should let them have the credit. It seems a bit much to say you want your credit back but this book edition is also one you want to keep.

I think returning books is a pain but if I wanted my credit back bad enough I'd offer to return the book if they would supply me with postage money.