Deep teambuilding insight from an unexpected, yet utterly logical source The Ideal Team Player is an essential teambuilding guide presented in fable form. Bestselling author Patrick Lencioni continues the story from The Five Dysfunctions as we follow Jeff Shanley to Napa, where he draws on the...  more

Deep teambuilding insight from an unexpected, yet utterly logical source The Ideal Team Player is an essential teambuilding guide presented in fable form. Bestselling author Patrick Lencioni continues the story from The Five Dysfunctions as we follow Jeff Shanley to Napa, where he draws on the lessons learned from DecisionTech CEO Kathryn Petersen to take over the family business. Frustrated by a series of bad hires, Jeff turns to a local college basketball coach to learn the secrets of building a great team. You'll learn along with Jeff as the coach relates the three major traits that impact the team's success more than any technical approach and the teambuilding recipe that yields great results every time. A nonfiction model follows the story to show you how to implement these ideas in the real world, giving you a workable foundation for finding the right people for the job. Building a great team is a complex endeavor. It's not as simple as collecting the right skill sets?the human element is actually a more critical factor in long-term performance. This book shows you how to put the right people together to achieve your goals every time. Discover the types of people every team needs Learn the three critical traits used to evaluate team players Utilize evaluation criteria on an ongoing basis Customize a proven system for building your ideal team The word "synergy" is often dismissed as a buzzword, but it's really an essential ingredient to a successful team. A collection of people with varying talents, skills, and perspectives can either clash and crash, or feed off one another's energy to produce incredible results. The Ideal Team Player shows you how to evaluate your prospects and pick the stars that shine brightest together.

China fragments, a new Cold War with Russia, Mexcio challenges U.S., the new great powers Turkey, Poland and Japan.  The Next 100 Years is a fascinating, eye-opening and often shocking look at what lies ahead for the U.S. and the world from one of our most incisive...  more

China fragments, a new Cold War with Russia, Mexcio challenges U.S., the new great powers Turkey, Poland and Japan.  The Next 100 Years is a fascinating, eye-opening and often shocking look at what lies ahead for the U.S. and the world from one of our most incisive futurists.   In his thought-provoking new book, George Friedman, founder of STRATFOR—the preeminent private intelligence and forecasting firm—focuses on what he knows best, the future. Positing that civilization is at the dawn of a new era, he offers a lucid, highly readable forecast of the changes we can expect around the world during the twenty-first century all based on his own thorough analysis and research. For example, The U.S.-Jihadist war will be replaced by a new cold war with Russia; China’s role as a world power will diminish; Mexico will become an important force on the geopolitical stage; and new technologies and cultural trends will radically alter the way we live (and fight wars). Riveting reading from first to last, The Next 100 Years is a fascinating exploration of what the future holds for all of us.

Mark Twain once observed, “A lie can get halfway around the world before the truth can even get its boots on.” His observation rings true: Urban legends, conspiracy theories, and bogus public-health scares circulate effortlessly. Meanwhile, people with important ideas–business...  more

Mark Twain once observed, “A lie can get halfway around the world before the truth can even get its boots on.” His observation rings true: Urban legends, conspiracy theories, and bogus public-health scares circulate effortlessly. Meanwhile, people with important ideas–business people, teachers, politicians, journalists, and others–struggle to make their ideas “stick.” Why do some ideas thrive while others die? And how do we improve the chances of worthy ideas? In Made to Stick, accomplished educators and idea collectors Chip and Dan Heath tackle head-on these vexing questions. Inside, the brothers Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the “human scale principle,” using the “Velcro Theory of Memory,” and creating “curiosity gaps.”In this indispensable guide, we discover that sticky messages of all kinds–from the infamous “kidney theft ring” hoax to a coach’s lessons on sportsmanship to a vision for a new product at Sony–draw their power from the same six traits.Made to Stick is a book that will transform the way you communicate ideas. It’s a fast-paced tour of success stories (and failures)–the Nobel Prize-winning scientist who drank a glass of bacteria to prove a point about stomach ulcers; the charities who make use of “the Mother Teresa Effect”; the elementary-school teacher whose simulation actually prevented racial prejudice. Provocative, eye-opening, and often surprisingly funny, Made to Stick shows us the vital principles of winning ideas–and tells us how we can apply these rules to making our own messages stick.

Personal moments with an American legend . . .   John Barletta was a Vietnam veteran and Secret Service agent with a lifelong passion for horses and a deep respect for the nation?s new president, Ronald Reagan. After he was chosen to lead the president?s equestrian protection team in 1981,...  more

Personal moments with an American legend . . .   John Barletta was a Vietnam veteran and Secret Service agent with a lifelong passion for horses and a deep respect for the nation?s new president, Ronald Reagan. After he was chosen to lead the president?s equestrian protection team in 1981, Barletta became the president?s riding partner on the dusty trails of his California ranch, at Camp David, and even at Windsor Castle.  During their nearly twenty-year relationship, Barletta would come to know Ronald Reagan as few others did?as a loving husband and father, as a man of courage and conviction, and as a friend and confidant.   Filled with heartwarming stories, humorous anecdotes, and history-making events, this is a moving, intimate portrait of a great man whose heart, wisdom, and all-American spirit continue to inspire.   ?A unique perspective of President Reagan?both in and out of the saddle.? ?Judge William Clark, former National Security Advisor and Secretary of the Interior

Healthcare providers deal with quality concepts and tools on a regular basis, but the idea of a quality system or quality management system (QMS) is not a familiar term. Most are familiar with control charts, Lean, the PDSA cycle, Six Sigma, and the Baldrige criteria, but ISO 9001 is not usually...  more

Healthcare providers deal with quality concepts and tools on a regular basis, but the idea of a quality system or quality management system (QMS) is not a familiar term. Most are familiar with control charts, Lean, the PDSA cycle, Six Sigma, and the Baldrige criteria, but ISO 9001 is not usually recognized and most have no experience with a systematic program to implement quality objectives within an organization. This book explains the overall value of an ISO 9001 based QMS, its value in implementing a quality culture within an organization, using other quality tools within the ISO framework, clinical integration, accreditation, and performance improvement. Several case studies of ISO implementation in healthcare organizations are described, including a large multi-specialty group, a community hospital and hospital system, and the State Department Medical Unit in D.C.

ISO 9001 hasn't changed much in the last 15 years... until now! ISO 9001:2015 is a MAJOR revision. A LOT has changed. Requirements have been added and removed. Content has shifted to different sections and clauses. ISO 9001:2015 is built upon a completely different structure with the adoption of...  more

ISO 9001 hasn't changed much in the last 15 years... until now! ISO 9001:2015 is a MAJOR revision. A LOT has changed. Requirements have been added and removed. Content has shifted to different sections and clauses. ISO 9001:2015 is built upon a completely different structure with the adoption of Annex SL. This may seem like a lot to take in, and it is. Fortunately, bestselling author Craig Cochran has translated ISO 9001:2015 into plain English that anyone can understand. Just as he did with the bestselling ISO 9001 in Plain English Cochran has written a comprehensive yet easily understandable guide to ISO 9001:2015. ISO 9001:2015 in Plain English was written so that anyone at any level of the organization can get to the heart of the standard's requirements and how they apply to the organization quickly and simply. Plus, Cochran shows what has changed between the 2008 and 2015 version. This straightforward book is ideal for people who are new to ISO 9001:2015, experienced ISO coordinators who want to get more out of an established system as they transition to the new standard, and for employees who just need a basic understanding of what ISO 9001:2015 is and how it applies to them. Cochran explains each of ISO 9001:2015's sections and clauses using real-world examples and frequently asked questions.

Improve your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that...  more

Improve your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organizations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organizational misfortunes, often sparked by organizational actions, this critical book focuses on why some organizations are better able to sustain high performance in the face of unanticipated change. High reliability organizations (HROs), including commercial aviation, emergency rooms, aircraft carrier flight operations, and firefighting units, are looked to as models of exceptional organizational preparedness. This essential text explains the development of unexpected events and guides you in improving your organization for more reliable performance. "Expect the unexpected" is a popular mantra for a reason: it's rooted in experience. Since the dawn of civilization, organizations have been rocked by natural disasters, civil unrest, international conflict, and other unexpected crises that impact their ability to function. Understanding how to maintain function when catastrophe strikes is key to keeping your organization afloat. Explore the many different kinds of unexpected events that your organization may face Consider updated case studies and research Discuss how highly reliable organizations are able to maintain control during unexpected events Discover tactics that may bolster your organization's ability to face the unexpected with confidence Managing the Unexpected, Third Edition offers updated, valuable content to professionals who want to strengthen the preparedness of their organizations?and confidently face unexpected challenges.

The bestselling author of QBQ! shows how anyone can use the unlimited potential of accountability to create an outstanding organization. How to be outstanding: •Deliver what you promise. •Reward the work ethic, not the workaholic. •Accept failure as a part of doing business-and learn from...  more

The bestselling author of QBQ! shows how anyone can use the unlimited potential of accountability to create an outstanding organization. How to be outstanding: •Deliver what you promise. •Reward the work ethic, not the workaholic. •Accept failure as a part of doing business-and learn from it. •Choose character over credentials. •Embrace humility-it is not humbling; it is empowering. Do people fire companies? You bet they do. But anyone can fireproof their organization with the timely and timeless ideas in Outstanding. Every day outstanding organizations do things that ensure they will retain customers, grow revenues, increase market share, and build their reputations. These successful organi­zations comprise people who hold values and take actions- individually and collectively-that are simple but not always easy or obvious. Informed by Miller's own commitment to the power of per­sonal accountability and enlivened by compelling true stories, Outstanding identifies the principles and behaviors that distinguish such organizations from the pack and provides readers ways to integrate these concepts into their own work and companies. With its short pithy entries that carry a lot of impact and takeaway value, Outstanding is filled with practical ideas that can-and should-be used every single day by individuals and groups from the boardroom to the stockroom for creating a distinguished organization with which customers and stakeholders will want to work.

Everyone loves a good miracle story, and this book provides 101 true stories of healing, divine intervention, and answered prayers. These amazing, personal stories prove that God is alive and active in the world today, working miracles on our behalf. The incredible accounts show His love and...  more

Everyone loves a good miracle story, and this book provides 101 true stories of healing, divine intervention, and answered prayers. These amazing, personal stories prove that God is alive and active in the world today, working miracles on our behalf. The incredible accounts show His love and involvement in our lives. This book of miracles will encourage, uplift, and recharge the faith of Catholics and all Christian readers.

In organizations, tensions between individuals need to be defused, or focused in order to find productive solutions to problems. This is especially critical when conflict arises between people at different levels in the organization, such as when you are having a conflict with your boss. There...  more

In organizations, tensions between individuals need to be defused, or focused in order to find productive solutions to problems. This is especially critical when conflict arises between people at different levels in the organization, such as when you are having a conflict with your boss. There are steps you can take to gain perspective on conflict and to manage the conflict so that it focuses your energy and your boss's energy on the needs of the organization, moving both of you toward a more productive working relationship.

Oswald Chambers' My Utmost for His Highest truly has become a Christian classic. First published in the United States in 1935, Utmost remains a Christian best-seller with millions of copies in print. Now this popular devotional has been edited and revised for children ages 2 to 7. Faithful...  more

Oswald Chambers' My Utmost for His Highest truly has become a Christian classic. First published in the United States in 1935, Utmost remains a Christian best-seller with millions of copies in print. Now this popular devotional has been edited and revised for children ages 2 to 7. Faithful to the essence of each original devotion, Jesus Wants All of Me includes full-color illustrations throughout. Parents and children together will delight in reading this daily devotional that encourages children to offer their very best for God. Approved and authorized by the Oswald Chambers Publications Association, Ltd.

In The 21 Irrefutable Laws of Leadership, John C. Maxwell combines insights learned from his 40-plus years of leadership successes and mistakes with observations from the worlds of business, politics, sports, religion, and military conflict. Some highlights of the revised edition of this New...  more

In The 21 Irrefutable Laws of Leadership, John C. Maxwell combines insights learned from his 40-plus years of leadership successes and mistakes with observations from the worlds of business, politics, sports, religion, and military conflict. Some highlights of the revised edition of this New York Times bestseller, which has sold more than a million copies, are: Every chapter has been revised 2 chapters - "The Law of Addition" and "The Law of the Picture" - are entirely new 17 new stories are included 6 chapters are 50% revised 5 chapters are 75% revised Application pieces follow every chapter Leadership evaluation is included