Deep teambuilding insight from an unexpected, yet utterly logical source The Ideal Team Player is an essential teambuilding guide presented in fable form. Bestselling author Patrick Lencioni continues the story from The Five Dysfunctions as we follow Jeff Shanley to Napa, where he draws on the...  more

Deep teambuilding insight from an unexpected, yet utterly logical source The Ideal Team Player is an essential teambuilding guide presented in fable form. Bestselling author Patrick Lencioni continues the story from The Five Dysfunctions as we follow Jeff Shanley to Napa, where he draws on the lessons learned from DecisionTech CEO Kathryn Petersen to take over the family business. Frustrated by a series of bad hires, Jeff turns to a local college basketball coach to learn the secrets of building a great team. You'll learn along with Jeff as the coach relates the three major traits that impact the team's success more than any technical approach and the teambuilding recipe that yields great results every time. A nonfiction model follows the story to show you how to implement these ideas in the real world, giving you a workable foundation for finding the right people for the job. Building a great team is a complex endeavor. It's not as simple as collecting the right skill sets?the human element is actually a more critical factor in long-term performance. This book shows you how to put the right people together to achieve your goals every time. Discover the types of people every team needs Learn the three critical traits used to evaluate team players Utilize evaluation criteria on an ongoing basis Customize a proven system for building your ideal team The word "synergy" is often dismissed as a buzzword, but it's really an essential ingredient to a successful team. A collection of people with varying talents, skills, and perspectives can either clash and crash, or feed off one another's energy to produce incredible results. The Ideal Team Player shows you how to evaluate your prospects and pick the stars that shine brightest together.

China fragments, a new Cold War with Russia, Mexcio challenges U.S., the new great powers Turkey, Poland and Japan.  The Next 100 Years is a fascinating, eye-opening and often shocking look at what lies ahead for the U.S. and the world from one of our most incisive...  more

China fragments, a new Cold War with Russia, Mexcio challenges U.S., the new great powers Turkey, Poland and Japan.  The Next 100 Years is a fascinating, eye-opening and often shocking look at what lies ahead for the U.S. and the world from one of our most incisive futurists.   In his thought-provoking new book, George Friedman, founder of STRATFOR—the preeminent private intelligence and forecasting firm—focuses on what he knows best, the future. Positing that civilization is at the dawn of a new era, he offers a lucid, highly readable forecast of the changes we can expect around the world during the twenty-first century all based on his own thorough analysis and research. For example, The U.S.-Jihadist war will be replaced by a new cold war with Russia; China’s role as a world power will diminish; Mexico will become an important force on the geopolitical stage; and new technologies and cultural trends will radically alter the way we live (and fight wars). Riveting reading from first to last, The Next 100 Years is a fascinating exploration of what the future holds for all of us.

Mark Twain once observed, “A lie can get halfway around the world before the truth can even get its boots on.” His observation rings true: Urban legends, conspiracy theories, and bogus public-health scares circulate effortlessly. Meanwhile, people with important ideas–business...  more

Mark Twain once observed, “A lie can get halfway around the world before the truth can even get its boots on.” His observation rings true: Urban legends, conspiracy theories, and bogus public-health scares circulate effortlessly. Meanwhile, people with important ideas–business people, teachers, politicians, journalists, and others–struggle to make their ideas “stick.” Why do some ideas thrive while others die? And how do we improve the chances of worthy ideas? In Made to Stick, accomplished educators and idea collectors Chip and Dan Heath tackle head-on these vexing questions. Inside, the brothers Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the “human scale principle,” using the “Velcro Theory of Memory,” and creating “curiosity gaps.”In this indispensable guide, we discover that sticky messages of all kinds–from the infamous “kidney theft ring” hoax to a coach’s lessons on sportsmanship to a vision for a new product at Sony–draw their power from the same six traits.Made to Stick is a book that will transform the way you communicate ideas. It’s a fast-paced tour of success stories (and failures)–the Nobel Prize-winning scientist who drank a glass of bacteria to prove a point about stomach ulcers; the charities who make use of “the Mother Teresa Effect”; the elementary-school teacher whose simulation actually prevented racial prejudice. Provocative, eye-opening, and often surprisingly funny, Made to Stick shows us the vital principles of winning ideas–and tells us how we can apply these rules to making our own messages stick.

Personal moments with an American legend . . .   John Barletta was a Vietnam veteran and Secret Service agent with a lifelong passion for horses and a deep respect for the nation?s new president, Ronald Reagan. After he was chosen to lead the president?s equestrian protection team in 1981,...  more

Personal moments with an American legend . . .   John Barletta was a Vietnam veteran and Secret Service agent with a lifelong passion for horses and a deep respect for the nation?s new president, Ronald Reagan. After he was chosen to lead the president?s equestrian protection team in 1981, Barletta became the president?s riding partner on the dusty trails of his California ranch, at Camp David, and even at Windsor Castle.  During their nearly twenty-year relationship, Barletta would come to know Ronald Reagan as few others did?as a loving husband and father, as a man of courage and conviction, and as a friend and confidant.   Filled with heartwarming stories, humorous anecdotes, and history-making events, this is a moving, intimate portrait of a great man whose heart, wisdom, and all-American spirit continue to inspire.   ?A unique perspective of President Reagan?both in and out of the saddle.? ?Judge William Clark, former National Security Advisor and Secretary of the Interior

Healthcare providers deal with quality concepts and tools on a regular basis, but the idea of a quality system or quality management system (QMS) is not a familiar term. Most are familiar with control charts, Lean, the PDSA cycle, Six Sigma, and the Baldrige criteria, but ISO 9001 is not usually...  more

Healthcare providers deal with quality concepts and tools on a regular basis, but the idea of a quality system or quality management system (QMS) is not a familiar term. Most are familiar with control charts, Lean, the PDSA cycle, Six Sigma, and the Baldrige criteria, but ISO 9001 is not usually recognized and most have no experience with a systematic program to implement quality objectives within an organization. This book explains the overall value of an ISO 9001 based QMS, its value in implementing a quality culture within an organization, using other quality tools within the ISO framework, clinical integration, accreditation, and performance improvement. Several case studies of ISO implementation in healthcare organizations are described, including a large multi-specialty group, a community hospital and hospital system, and the State Department Medical Unit in D.C.

ISO 9001 hasn't changed much in the last 15 years... until now! ISO 9001:2015 is a MAJOR revision. A LOT has changed. Requirements have been added and removed. Content has shifted to different sections and clauses. ISO 9001:2015 is built upon a completely different structure with the adoption of...  more

ISO 9001 hasn't changed much in the last 15 years... until now! ISO 9001:2015 is a MAJOR revision. A LOT has changed. Requirements have been added and removed. Content has shifted to different sections and clauses. ISO 9001:2015 is built upon a completely different structure with the adoption of Annex SL. This may seem like a lot to take in, and it is. Fortunately, bestselling author Craig Cochran has translated ISO 9001:2015 into plain English that anyone can understand. Just as he did with the bestselling ISO 9001 in Plain English Cochran has written a comprehensive yet easily understandable guide to ISO 9001:2015. ISO 9001:2015 in Plain English was written so that anyone at any level of the organization can get to the heart of the standard's requirements and how they apply to the organization quickly and simply. Plus, Cochran shows what has changed between the 2008 and 2015 version. This straightforward book is ideal for people who are new to ISO 9001:2015, experienced ISO coordinators who want to get more out of an established system as they transition to the new standard, and for employees who just need a basic understanding of what ISO 9001:2015 is and how it applies to them. Cochran explains each of ISO 9001:2015's sections and clauses using real-world examples and frequently asked questions.