If you put the wrong book into the wrapper OR you printed the wrong wrapper to send a book, first contact the requestor(s) to explain what happened and make arrangements to fix the problem.

To contact the requestor(s):

• Click the button on the transaction(s) for the book(s) involved, to send a Personal Message

If you used the wrong wrapper to send a book someone else requested (you sent it to the wrong person and someone else is waiting for it)

• You should offer a credit or postage to the person to whom you sent the book, asking him or her to send the book on to its proper destination (you can provide the address in a PM)
• You will get a credit when the proper requestor marks the book received, so you will "break even"
  • If your book has been declared lost in the mail by the time the proper requestor gets it she can still mark it received (and thus give you credit) from her Transaction Archive

If you put the wrong book into the correct wrapper (the book you sent does not match the listing for the book requested):

• If you have the correct book, you can simply offer to send the correct book,

OR (if you do not have the correct book or the requestor does not want you to send it),

• you can ask us (using the "send us feedback" button on the Contact Us page) to cancel the transaction so the requestor can get the book from another member, or
• you can tell the requestor to mark the book "wrong book received - wrong version" and then you would refund the credit as described in How do I refund credit(s) to another member?

• When a book is marked "received, with a problem" (and in this case the receiver would choose "wrong book" from among the options), the sender does get credit for sending the book, even though it was the wrong one.
• One of the options of correcting this error is for the sender to give the credit back to the requestor, using the button on the Request Details page in the Transaction Archive. (You can get to the Request Details page by clicking the Request Details link on the right side of the transaction in the Transaction Archive.)

• The requestor who received the wrong book in the correct wrapper is not obligated to send your wrong book back to you, but may agree to do so, particularly if you provide postage (or a Book Credit  as compensation for the postage).

If you mixed up two requests and sent the wrong books to two people:

• Contact both requestors.
  • Use the PM buttons on the active transactions for the books to let them know what happened.
• You can ask the requestors to send the books to each other
  • You provide the addresses in PMs.
  • You should also offer them each a credit or postage (read How do I give credits to other members? for instructions if you need them) for sending the book to the proper destination.
• When the requestors get the books they requested, they can mark them received.
  • This means the sender "breaks even" on these transaction, but each book ends up with the person who requested it.
• If the books are delayed enough to have been declared lost at PBS:
  • the requestors can still mark them received when they get them (giving you credit) from their Transaction Archives.

If you won't be able to send the correct book, or if you need a new transaction to print fresh electonic postage from, you should ask us to cancel the transaction for you.

• You can just send us a message using the "Send us Feedback" button on the Contact Us page.

Tip: the best way to avoid mixing up requests is to match each PBS Wrapper page 2 (which has both the address and the book title on it) with the book first, then match page 1 to page 2 (which is already matched to the book) before Wrapping.