![Good Service is Good Business](https://nationalbookswap.com/pbs/m/56/0956/9780724810956.jpg)
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Malcolm P. reviewed on
This book changed my business' life. For the first five years, I felt that every complaint was a personal attack. With help from this book, my customer service philosophy changed completely. I was vastly more successful than I otherwise would have been without this book. I can't recommend it highly enough.