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Topic: Book delivered, no response

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Subject: Book delivered, no response
Date Posted: 9/11/2014 8:47 PM ET
Member Since: 8/3/2014
Posts: 15
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On 8/24 I got a request for an esoteric book, it had 2 people wishing for it.  I said Great!  I am new here, so I said yes, all excited that someone who had been wishing for a book for years wanted this OP book, and sent it off on 8/26 using USPS DC at the Post Office.

It was delivered 9/2.  I pm'ed the requestor 48 hours ago, cheerfully asking if they received the book.  No reply.  Okay, now I look through all my transactions, and yes, the original request is still in my file (club communications from PBS), but now what do I do?  I went to the requestor's page, and they have no books listed, just a wish list.  No profile, no nothing.  I now understand that I am probably out a really nifty book, the postage, the Delivery confirmation, and a really cool book.  What should I do in this type of situation?  I am new, a book-lover, and am feeling very sour about this.  Suggestions?

Date Posted: 9/11/2014 8:49 PM ET
Member Since: 8/16/2007
Posts: 15,225
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From the Help Center:


If a book you sent hasn't been marked received yet...

A book sent to an active member at PBS will not earn credit until the requestor marks it received, unless PBS Delivery Confirmation is used to send the book.   The average time in transit at PBS is 9 days, which includes books mailed to or from addresses outside the contiguous U.S.

If your book has been longer than 2 weeks in transit, and has not been marked received:

  • Remember that the requestor may be away from home and unaware if the book has arrived.

    • If this is the case, he or she can mark it received when he or she returns home.

      • If the book transaction is still active, he or she can mark it received from the En Route to Me tab in My Account.
      • If the book has been declared lost in the mail, it can be marked received from the requestor's Transaction Archive.
    • A book sent to an inactive account (one which the system has deemed inactive because the accountholder is not logging in, despite emails notifying him or her that this is needed) will be marked received by the system.
  • If you want to discuss the book, you can contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account. If the book has been declared Lost in the Mail, the transaction can be found in your Transaction Archive, linked from the top of your My Account main page.

    • If the member does not respond to your PM within 5 days, contact us and let us know.
    • Be sure your PM to the requestor specifies the title of the book.

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
    • If the requestor does not respond to your PM within a week, or has not marked the book received by a week after the delivery scan (whichever is the later date), contact us.  We will look into it.
    • If the requestor responds and says she or he DID get the book, she or he can mark the book received one of two ways:
      • if the book has NOT been declared lost in the mail at PBS - from his or her active transactions (on the En Route to Me tab on My Account) as described in .
      • if the book HAS been declared lost in the mail at PBS - from his or her Transaction Archive (linked from the top of the My Account page)  as described in I received a book that was 'lost in the mail'.
  • If you used DC purchased through PBS, or PBS Printed Postage, you will already have gotten your credit for sending the book.

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within five days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.

If your book does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after you marked it mailed, it will be declared Lost in the Mail at PBS.  This does not mean that the book is actually lost; it may simply be delayed en route.  You can read more about Lost books in A book I sent is lost in the mail!.

Date Posted: 9/11/2014 8:54 PM ET
Member Since: 8/16/2007
Posts: 15,225
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I would add a couple of things, since it has only been 48hrs, I wouldn't worry too much yet. The receiver may not have gotten online to respond to you yet, they may not have had a chance to check at home to see if someone else brought the book in and put it somewhere, or they may be tracking it down with their post office if it wasn't delivered to them and they'll respond to you when they are able. Also, if you are going to use DC and can use the PBS printable postage, then do so. It is cheaper than buying it at the PO and gives you credit guarantee.

Subject: Thank you, but...
Date Posted: 9/11/2014 8:57 PM ET
Member Since: 8/3/2014
Posts: 15
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I did look at the help documents before posting.  Being new, it never occured to me there would be this type of problem.  Can people wish-list/order books from you with no books on their shelf?  Obviously, they can.  However I am too new to realize this.  So I guess the sour taste is the feeling of being scammed with no hints or protections.  I may be sadder and wiser, but the world is out a nifty book.

Date Posted: 9/11/2014 9:53 PM ET
Member Since: 1/30/2010
Posts: 8,492
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There could be a zillion different reasons for why they haven't marked it received and why they haven't replied.  I once was getting anxious about the same thing and eventually got a reply that they were in the hospital.  Be patient.  You just never know.

Date Posted: 9/11/2014 10:36 PM ET
Member Since: 4/28/2009
Posts: 10,207
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Though it does seem a long time since delivery for it not to be marked 'received', they could be out of town on business, vacation, or to attend to a family emergency.  Since we have around 3 weeks for each transaction to finish, it is still early to worry that you have been gypped out of a credit.

Here's hoping you end up with a successful transaction.  I really hate it when our new members start off with a bad swap. 

Date Posted: 9/11/2014 10:40 PM ET
Member Since: 5/4/2009
Posts: 434
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You don't have to have any books posted to order, you just need a credit.

It has been 2 days since your message, so wait 3 more and ask PBS to look into it. Give them the DC number and the dates.

Date Posted: 9/11/2014 11:25 PM ET
Member Since: 7/23/2005
Posts: 7,557
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Some peeps don't send books to earn a credit. Some purchase credits from the site or from other members, or transfer credits they've earned from the dvd and cd sites.

I understand why an empty bookshelf was a red flag for you, but it isn't necessarily a bad thing and doesn't mean you were scammed. I hope this  transaction works out well for you!

Date Posted: 9/12/2014 6:52 AM ET
Member Since: 4/6/2007
Posts: 1,429
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Last Edited on: 7/26/15 9:04 AM ET - Total times edited: 1
Subject: Thanks to all for the responses.
Date Posted: 9/12/2014 7:37 AM ET
Member Since: 8/3/2014
Posts: 15
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Date Posted: 9/12/2014 12:06 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Or they are just like me and only post WL books when they need credits and usually don't have a bookshelf.

You never know what's going on in the other person's life so don't assume the worst of them right off the bat.  Give them a few more days to respond and then contact PBS if they don't. If you are going to stress out this much about the loss of a credit then use the PBS DC and get the credit guarantee. To me it's a waste of money but I don't let the possibility of a lost credit stress me out.  But it bothers some members and so they use the DC. 

Date Posted: 9/13/2014 10:51 AM ET
Member Since: 5/18/2007
Posts: 13,223
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This is why I pay the little extra and use PBS postage. Since I get my credit up front, I don't worry about someone not marking the book received.

Date Posted: 9/13/2014 5:06 PM ET
Member Since: 7/19/2008
Posts: 15,485
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When I first joined, I watched every tracking for each book. Impatient for the book or the credit. Now, I'm much calmer. Have enough books and credits. 

That said, I do use PBS postage for multiple book orders or for books going over water. Just worth it then to not wait.

Date Posted: 9/16/2014 9:09 AM ET
Member Since: 8/25/2007
Posts: 167
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For future books, you might want to consider the PBS postage.  I like the DC and the guaranteed credit, and it is very convenient to be able to print the postage at home and just drop in whatever mail in convenient without having to stand in line.

As to the lack of response - I think you should give it a few more days.  Patience is hard, I know!  I recently had a book arrive and the sender was PM-ing me about it.  I was out of town, the book was sitting in my PO box, and I couldn't get to it.  It was about 3 days from the time the book arrived in the box until I came home and marked it received - well within the time frame - but the poor sender was worried about their credit.

It's probably going to work out fine - the requestor is out of town, or busy with back to school things, or hasn't been able to get to the PO to pick up their mail and will mark it received shortly.

Date Posted: 9/17/2014 4:15 PM ET
Member Since: 9/13/2006
Posts: 30,527
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Abigail I would not worry about the book not being marked received yet.  When I go on vacation book packages can sit for up to 8-10 days before I get home to mark them received.  PBS will also send a reminder to the recipient after a period of time asking if they received the book and asking for them to mark it mailed.  I would not panic or worry at this point. 

Subject: Book delivered w/o a response
Date Posted: 10/1/2014 11:06 AM ET
Member Since: 11/18/2005
Posts: 5,445
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Another vote for the PBS postage. Just dropping it in the nearest blue box and no standing in line and you got your credit as soon as you mark it mailed.