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On November 28th I mailed 6 books...five of them has been marked received and one hasn't. The post office tracking says book arrived on December 4th. How long do I wait before sending an email to them regarding book and how do I go about saying it. This is the first time I sent so many books without the D.C. thanks
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Here is the information from the Help Center. I always word it something like "The book I sent to you was scanned as delivered on 12/4. Could you confirm whether or not you have it? If it was mis-delivered I would like to fill out the paperwork with the post office for lost/stolen mail so that they can start tracking it down as soon as possible. The sooner they start looking for a mis-delivered package, the better chance it is the delivery person may remember what they did with it." : If a book you sent hasn't been marked received yet...A book sent to an active member at PBS will not earn credit until the requestor marks it received, unless PBS Delivery Confirmation is used to send the book. The average time in transit at PBS is 9 days, which includes books mailed to or from addresses outside the contiguous U.S.If your book has been longer than 2 weeks in transit, and has not been marked received:
If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:
If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:
If your book does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after you marked it mailed, it will be declared Lost in the Mail at PBS. This does not mean that the book is actually lost; it may simply be delayed en route. You can read more about Lost books in A book I sent is lost in the mail!. |
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What Melanie said |
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I always send a nice note 7 - 10 days after my delivery confirmation says it was delivered. I also copy and paste the delivery information. That way if it has been misdelivered or has been placed somewhere the recipient never looks they can start looking for it. I have had a lot of success with this approach. |
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I generally wait until it's 7-10 days past when DC says it's delivered and then send a short note. Here's an example of one I've sent:
Last Edited on: 12/11/14 1:56 PM ET - Total times edited: 1 |
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I guess I'm the opposite of everyone else. I let PBS take care of it. They send out PMs asking if the book has been received. Also someone might be away when the book arrives. If the book actually does get marked lost, I will send a PM stating that I'm sorry it went lost and hope it will be marked appropriately if and when it is received. Pat |
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Another issue is if a person has been traveling, they may come home to hundreds of pieces of mail like we do. Unlike me who will rush to open any book packages first, they may be dealing with bills and other correspondence before they attack the packages. |
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Have you looked at their profile to see where they're located? If you're in the eastern US (for example) and your other 5 recipients are in the Eastern US, and she's in Alaska, there's going to be a big difference in receipt times. Nothing you can do about it, but it might make you feel better. Once I've done that, depending on the situation, I may send a PM just following up on the book, saying that others mailed at the same time have been received, so I'm just checking to make sure everything is OK. I try to keep this very very nice, polite and helpful - as others have pointed out, the system already does this for you, and there are lots of legitimate reasons why the receiver may not have marked as received yet. Even so, my personal PMs usually get me a quick response and a credit. :) One more thing, after getting burned a couple of times on larger boxes, I have started DC'ing anytime I am mailing for 3 or more credits. No idea if the lost boxes were really lost or not, and no judgment - it's just that at that point, I feel like it becomes worthwhile to pay the DC fee. |
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I sent her a PM regarding this...wondering if she has received the book...Haven't heard yet...which is ok...I live in CO, book was sent to California. I will let the system handle it if I don't get a response. thanks for the advice. |
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received credit....will probably continue to send books without DC since all 9 books made it to destinations and received credits. |
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I never use dc either. |
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I have had a couple of books arrive at destination and never get marked received. I think if you have a post office scan showing the package was delivered pbs will mark the book received at the 30 day point and you will get a credit then. whether the receiver has marked it or not. I don't know if you have to have a p o scan or not. |
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