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Topic: book hasn't been marked...how long do I wait...

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Subject: book hasn't been marked...how long do I wait...
Date Posted: 12/10/2014 10:33 PM ET
Member Since: 9/8/2012
Posts: 54
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On November 28th I mailed 6 books...five of them has been marked received and one hasn't. The post office tracking says book arrived on December 4th.  How long do I wait before sending an email to them regarding book and how do I go about saying it.  This is the first time I sent so many books without the D.C.  thanks 

 

Date Posted: 12/10/2014 11:33 PM ET
Member Since: 8/16/2007
Posts: 15,194
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Here is the information from the Help Center. I always word it something like "The book I sent to you was scanned as delivered on 12/4.  Could you confirm whether or not you have it? If it was mis-delivered I would like to fill out the paperwork with the post office for lost/stolen mail so that they can start tracking it down as soon as possible. The sooner they start looking for a mis-delivered package, the better chance it is the delivery person may remember what they did with it." :

If a book you sent hasn't been marked received yet...

A book sent to an active member at PBS will not earn credit until the requestor marks it received, unless PBS Delivery Confirmation is used to send the book.   The average time in transit at PBS is 9 days, which includes books mailed to or from addresses outside the contiguous U.S. 

If your book has been longer than 2 weeks in transit, and has not been marked received:

  • Remember that the requestor may be away from home and unaware if the book has arrived. 

  • If this is the case, he or she can mark it received when he or she returns home. 

    • If the book transaction is still active, he or she can mark it received from the En Route to Me tab in My Account.
    • If the book has been declared lost in the mail, it can be marked received from the requestor's Transaction Archive.
  • A book sent to an inactive account (one which the system has deemed inactive because the accountholder is not logging in, despite emails notifying him or her that this is needed) will be marked received by the system.
  • If you want to discuss the book, you can contact the requestor using the  button on the transaction on the Books I've Mailed tab in My Account. If the book has been declared Lost in the Mail, the transaction can be found in your Transaction Archive, linked from the top of your My Account main page.

    • If the member does not respond to your PM within 5 days, contact us and let us know.
    • Be sure your PM to the requestor specifies the title of the book.

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the  button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
    • If the requestor does not respond to your PM within a week, or has not marked the book received by a week after the delivery scan (whichever is the later date), contact us.  We will look into it.
    • If the requestor responds and says she or he DID get the book, she or he can mark the book received one of two ways:
      • if the book has NOT been declared lost in the mail at PBS - from his or her active transactions (on the En Route to Me tab on My Account) as described in .
      • if the book HAS been declared lost in the mail at PBS - from his or her Transaction Archive (linked from the top of the My Account page)  as described in I received a book that was 'lost in the mail'.
  • If you used DC purchased through PBS, or PBS Printed Postage, you will already have gotten your credit for sending the book.

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within five days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.

If your book does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after you marked it mailed, it will be declared Lost in the Mail at PBS.  This does not mean that the book is actually lost; it may simply be delayed en route.  You can read more about Lost books in A book I sent is lost in the mail!.

Date Posted: 12/11/2014 12:39 AM ET
Member Since: 12/28/2006
Posts: 14,177
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What Melanie said yes

Date Posted: 12/11/2014 10:56 AM ET
Member Since: 5/7/2009
Posts: 793
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I always send a nice note 7 - 10 days after my delivery confirmation says it was delivered.  I also copy and paste the delivery information.  That way if it has been misdelivered or has been placed somewhere the recipient never looks they can start looking for it.  I have had a lot of success with this approach.  

Date Posted: 12/11/2014 1:53 PM ET
Member Since: 6/20/2007
Posts: 4,979
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I generally wait until it's 7-10 days past when DC says it's delivered and then send a short note. Here's an example of one I've sent:


 

Hi--Delivery Confirmation says this book was received 10 days ago. I hope you received it--it was a favorite of my son's when he was smaller. If you did get it, can you please mark it received?

Best,
Sheryl
 
Just sent the following to another member:

Hello,
Delivery Confirmation says that this book was delivered on 12/1, which was 10 days ago. Have you received it? If so, can you please mark it as received? I know mail can be slower these days so I wanted to check in.

Thanks,
Sheryl



Last Edited on: 12/11/14 1:56 PM ET - Total times edited: 1
Date Posted: 12/11/2014 2:10 PM ET
Member Since: 8/19/2007
Posts: 4,271
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I guess I'm the opposite of everyone else.  I let PBS take care of it.  They send out PMs asking if the book has been received.  Also someone might be away when the book arrives.  If the book actually does get marked lost, I will send a PM stating that I'm sorry it went lost and hope it will be marked appropriately if and when it is received. Pat

Date Posted: 12/12/2014 10:15 AM ET
Member Since: 4/28/2009
Posts: 9,657
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Another issue is if a person has been traveling, they may come home to hundreds of pieces of mail like we do.  Unlike me who will rush to open any book packages first, they may be dealing with bills and other correspondence before they attack the packages.

Date Posted: 12/12/2014 4:25 PM ET
Member Since: 1/3/2007
Posts: 108
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Have you looked at their profile to see where they're located? If you're in the eastern US (for example) and your other 5 recipients are in the Eastern US, and she's in Alaska, there's going to be a big difference in receipt times. Nothing you can do about it, but it might make you feel better.

Once I've done that, depending on the situation, I may send a PM just following up on the book, saying that others mailed at the same time have been received, so I'm just checking to make sure everything is OK. I try to keep this very very nice, polite and helpful - as others have pointed out, the system already does this for you, and there are lots of legitimate reasons why the receiver may not have marked as received yet. Even so, my personal PMs usually get me a quick response and a credit. :)

One more thing, after getting burned a couple of times on larger boxes, I have started DC'ing anytime I am mailing for 3 or more credits. No idea if the lost boxes were really lost or not, and no judgment - it's just that at that point, I feel like it becomes worthwhile to pay the DC fee.

Subject: thanks for info
Date Posted: 12/12/2014 11:16 PM ET
Member Since: 9/8/2012
Posts: 54
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I sent her a PM regarding this...wondering if she has received the book...Haven't heard yet...which is ok...I live in CO, book was sent to California.  I will let the system handle it if I don't get a response.  thanks for the advice.

Subject: received credit...
Date Posted: 12/13/2014 7:19 PM ET
Member Since: 9/8/2012
Posts: 54
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received credit....will probably continue to send books without DC since all 9 books made it to destinations and received credits.  

Date Posted: 12/20/2014 6:31 AM ET
Member Since: 6/30/2008
Posts: 2,828
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I never use dc either.

Date Posted: 12/24/2014 7:11 AM ET
Member Since: 6/30/2008
Posts: 2,828
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I have had a couple of books arrive at destination and never get marked received. I think if you have a post office scan showing the package was delivered pbs will mark the book received at the 30 day point and you will get a credit then. whether the receiver has marked it or not. I don't know if you have to have a p o scan or not.