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Topic: Book Mixup

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Subject: Book Mixup
Date Posted: 9/9/2009 10:42 PM ET
Member Since: 4/10/2006
Posts: 882
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Last Edited on: 2/2/15 11:27 PM ET - Total times edited: 1
Date Posted: 9/9/2009 10:47 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Here is what the Help Center says....I'd send them a copy of that...

 

If you mixed up two requests and sent the wrong books to two people:

  • Contact both requestors.
    • Use the buttons on the active transactions for the books to let them know what happened.
    • The active transactions for books you have mailed with be on the Books I've Mailed tab, in My Account.
  • You can ask the requestors to send the books to each other
    • You provide the addresses in PMs.
    • You should also offer them each a credit or postage for sending the book to the proper destination.
  • When the requestors get the books they requested, they can mark them received.
    • This means the sender "breaks even" on these transaction, but each book ends up with the person who requested it.
  • If the books are delayed enough to have been declared lost at PBS:
  • If either of the requestors marked either of the books received with a problem, you got credit at that time.
Date Posted: 9/9/2009 11:01 PM ET
Member Since: 4/10/2006
Posts: 882
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Last Edited on: 2/2/15 11:27 PM ET - Total times edited: 1
Date Posted: 9/9/2009 11:07 PM ET
Member Since: 1/17/2009
Posts: 9,859
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Explain it to her like this:

Requestor #1 and Requestor #2 each start with 1 credit. Order books. Each receives wrong book. Each pays $2.38 to send book to correct person. Each requestor has now paid 1 credit PLUS $2.38 to get correct book.

Books are supposed to cost 1 credit, NOT 1 credit PLUS postage. Therefor, the SENDERS mistake has caused each requestor to pay extra money to receive their book.

The sender received 2 credits, one for each book. However, they do not get to keep these credits, because they made a mistake. The sender refunds 1 credit to each of the requestors to cover the cost of the postage to FIX THEIR MISTAKE.