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Topic: Books received but not marked received

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Subject: Books received but not marked received
Date Posted: 8/12/2010 4:48 PM ET
Member Since: 9/20/2007
Posts: 18
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I mailed 13 books to someone and purchased delivery confirmation/insurance at the post office. The books were received 3 days ago yet they have not checked yet that they were received and I have not 

received credit for them yet. 

 

What happens if someone says they were not received and you have proof they were?

 

Thanks!

Date Posted: 8/12/2010 5:06 PM ET
Member Since: 9/25/2008
Posts: 3,897
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Delivery Confirmation just means it was delivered somewhere not that it was delivered to the receipient. I had a package coming to me that said it was delivered Saturday. Monday I contacted the Post Office so they could figure out where my carrier delivered it or left it.  Her latest excuse is that my package had the wrong address on it. I finally got my book on Tuesday.

It is possible that the recipient of your books is on vacation or just didn't look through the mail yet. Just be patient.

If you had bought delivery confirmation through PBS you would have received your credits when the bar code was scanned so maybe you want to do that in the future.

Subject: Hi:
Date Posted: 8/12/2010 5:07 PM ET
Member Since: 6/4/2010
Posts: 96
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Hi,

I found this under the FAQs section smiley:

If a book you sent hasn't been marked received yet...

A book sent to an active member at PBS will not earn credit until the requestor marks it received, unless PBS Delivery Confirmation is used to send the book.   The average time in transit at PBS is 9 days, which includes books mailed to or from addresses outside the continental U.S. 

If your book has been longer than 2 weeks in transit, and has not been marked received:

  • Remember that the requestor may be away from home and unaware if the book has arrived. 

    • If this is the case, he or she can mark it received when he or she returns home. 

      • If the book transaction is still active, he or she can mark it received from the En Route to Me tab in My Account.
      • If the book has been declared lost in the mail, it can be marked received from the requestor's Transaction Archive
  • If you want to discuss the book, you can contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account. If the book has been declared Lost in the Mail, the transaction can be found in your Transaction Archive, linked from the top of your My Account main page.

    • If the member does not respond to your PM within a week, contact us and let us know.
    • Be sure your PM to the requestor specifies the title of the book.

If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • Remember that the book could have been scanned as "delivered" at the local PO, before it went to the requestor's mailbox--the actual delivery can be a few days later  Also, the book could have been misdelivered.
    • The requestor should check with her mail carrier about this package.
    • The package could also be at her local PO being held for pickup; sometimes pickup notices left by the mail carrier go astray.
  • You should FIRST contact the requestor using the button on the transaction on the Books I've Mailed tab in My Account when a few days have passed after delivery.
    • If the requestor does not respond to your PM within a week, and/or has not marked the book received by a week after the delivery scan, contact us.  We will look into it.
    • If the requestor responds and says she or he DID get the book, she or he can mark the book received one of two ways:
      • if the book has NOT been declared lost in the mail at PBS - from his or her active transactions (on the En Route to Me tab on My Account) as described in How to Mark a Book Received.
      • if the book HAS been declared lost in the mail at PBS - from his or her Transaction Archive (linked from the top of the My Account page)  as described in I received a book that was 'lost in the mail'.
  • If you used DC purchased through PBS, or PBS Printed postage, you will already have gotten your credit for sending the book.

If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within a few days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.

If your book does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after you marked it mailed, it will be declared Lost in the Mail at PBS.  This does not mean that the book is actually lost; it may simply be delayed en route.  You can read more about Lost books in A book I sent is lost in the mail!.

Date Posted: 8/12/2010 5:23 PM ET
Member Since: 12/28/2006
Posts: 14,177
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It's also vacation season, some members are out of town.  They mark books received when they return home.

Date Posted: 8/12/2010 5:38 PM ET
Member Since: 9/13/2006
Posts: 28,730
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If the reciever lives in an apt complex or other housing situation where all the mail is delivered to one office but is then put into the residents individual boxes by an apt employee there can be a delay of 1-3 days for the book package to actually be delivered.  A PBS member that I often ship to is in that situation, when DC indicates delivered it just means it was dropped at her apt complex office.  She usually gets it 1 day later in her mail slot. 

Date Posted: 8/12/2010 7:03 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Paying for DC from anywhere but PBS is a waste of money.  PBS only honors DC purchased from them because the printing fee goes to cover the credits they have to refund.  It's alos cheaper then from the post office.  Getting from the PO is the most expensive way. 

Also like others said-it doesn't mean it was delivered to the right place. One of the books lost enroute to me had PBS DC and shows a delivery scan but I have never seen the book.  Don't know where they delivered it but it wasn't to my house.

Date Posted: 8/12/2010 9:16 PM ET
Member Since: 7/31/2007
Posts: 2,690
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"What happens if someone says they were not received and you have proof they were?"

Actually unless you pay for the actual individual to sign for the book you do not have proof that the correct person received the book.  As has been mentioned Delivery Confirmation only means it was delivered somewhere and that somewhere may not be the correct place.

Date Posted: 8/12/2010 11:17 PM ET
Member Since: 7/19/2008
Posts: 15,441
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There is that tricky "Arrived at Unit"  which actually means it arrived at the local PO, not at the address. 

I've also had PO personnel scan the book as delivered when it wasn't yet.  Some POs do not have scanners for each employee, so the books get scanned when they head out, not as they are delivered.

Date Posted: 8/13/2010 1:42 AM ET
Member Since: 12/28/2006
Posts: 14,177
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I'd almost forgotten 'Arrival at Unit' Emily.  Some post offices don't use that scan, but substitute 'delivered' instead.  In which case, members report actual delivery may be 2 - 4 days later.

Date Posted: 8/13/2010 12:22 PM ET
Member Since: 1/9/2006
Posts: 3,846
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Lisa, my rule of thumb is that if the receiver hasn't marked the books received within 5 days of my DC info showing up as delivered, I will send an inquiring PM. And when I mail multiple books to the same address, I try to use PBS DC + postage so I can get my credits immediately after marking them as having been mailed. I purchased my own postage scale so I can package up, weigh & do my shipping label with DC and postage included. I hate standing in line at the post office so the price of the scale was a nice trade off for me.

Date Posted: 8/13/2010 5:12 PM ET
Member Since: 9/20/2007
Posts: 18
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I also purchased insurance from the post office. So I am hoping it is not to difficult to file a claim and receive some money back. 

I am hoping it was not a dishonest person I mailed the books to. 

Date Posted: 8/13/2010 7:49 PM ET
Member Since: 8/26/2006
Posts: 9,336
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Dishonest members don't tend to last long here.  If someone has a high percentage of books that are not marked received, the Admin Team looks into it.

It's likely that they're on vacation or perhaps they're having computer problems.  The help doc Sabrina posted gives suggestions on how and when to contact the sender.  I'm pretty sure you'll be fine here.