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I mailed 13 books to someone and purchased delivery confirmation/insurance at the post office. The books were received 3 days ago yet they have not checked yet that they were received and I have not received credit for them yet.
What happens if someone says they were not received and you have proof they were?
Thanks! |
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Delivery Confirmation just means it was delivered somewhere not that it was delivered to the receipient. I had a package coming to me that said it was delivered Saturday. Monday I contacted the Post Office so they could figure out where my carrier delivered it or left it. Her latest excuse is that my package had the wrong address on it. I finally got my book on Tuesday. It is possible that the recipient of your books is on vacation or just didn't look through the mail yet. Just be patient. If you had bought delivery confirmation through PBS you would have received your credits when the bar code was scanned so maybe you want to do that in the future. |
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Hi, I found this under the FAQs section : If a book you sent hasn't been marked received yet...A book sent to an active member at PBS will not earn credit until the requestor marks it received, unless PBS Delivery Confirmation is used to send the book. The average time in transit at PBS is 9 days, which includes books mailed to or from addresses outside the continental U.S.If your book has been longer than 2 weeks in transit, and has not been marked received:
If you sent the book with Delivery Confirmation and it has been recorded as delivered by USPS but hasn't been marked received yet:
If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:
If your book does not arrive by the 26th day (the 35th day if the sender or requestor is outside the contiguous US) after you marked it mailed, it will be declared Lost in the Mail at PBS. This does not mean that the book is actually lost; it may simply be delayed en route. You can read more about Lost books in A book I sent is lost in the mail!. |
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It's also vacation season, some members are out of town. They mark books received when they return home. |
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If the reciever lives in an apt complex or other housing situation where all the mail is delivered to one office but is then put into the residents individual boxes by an apt employee there can be a delay of 1-3 days for the book package to actually be delivered. A PBS member that I often ship to is in that situation, when DC indicates delivered it just means it was dropped at her apt complex office. She usually gets it 1 day later in her mail slot. |
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Paying for DC from anywhere but PBS is a waste of money. PBS only honors DC purchased from them because the printing fee goes to cover the credits they have to refund. It's alos cheaper then from the post office. Getting from the PO is the most expensive way. Also like others said-it doesn't mean it was delivered to the right place. One of the books lost enroute to me had PBS DC and shows a delivery scan but I have never seen the book. Don't know where they delivered it but it wasn't to my house. |
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"What happens if someone says they were not received and you have proof they were?" Actually unless you pay for the actual individual to sign for the book you do not have proof that the correct person received the book. As has been mentioned Delivery Confirmation only means it was delivered somewhere and that somewhere may not be the correct place. |
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There is that tricky "Arrived at Unit" which actually means it arrived at the local PO, not at the address. I've also had PO personnel scan the book as delivered when it wasn't yet. Some POs do not have scanners for each employee, so the books get scanned when they head out, not as they are delivered. |
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I'd almost forgotten 'Arrival at Unit' Emily. Some post offices don't use that scan, but substitute 'delivered' instead. In which case, members report actual delivery may be 2 - 4 days later. |
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Lisa, my rule of thumb is that if the receiver hasn't marked the books received within 5 days of my DC info showing up as delivered, I will send an inquiring PM. And when I mail multiple books to the same address, I try to use PBS DC + postage so I can get my credits immediately after marking them as having been mailed. I purchased my own postage scale so I can package up, weigh & do my shipping label with DC and postage included. I hate standing in line at the post office so the price of the scale was a nice trade off for me. |
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I also purchased insurance from the post office. So I am hoping it is not to difficult to file a claim and receive some money back. I am hoping it was not a dishonest person I mailed the books to. |
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Dishonest members don't tend to last long here. If someone has a high percentage of books that are not marked received, the Admin Team looks into it. It's likely that they're on vacation or perhaps they're having computer problems. The help doc Sabrina posted gives suggestions on how and when to contact the sender. I'm pretty sure you'll be fine here. |
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