Building the Knowledge Management Network Best Practices Tools and Techniques for Putting Conversation to Work (Paperback) ISBN-13: 9780471215493 ISBN-10: 047121549X Genres: Business & Money, Computers & Technology ? Hosting Web Communities Building Relationships Increasing Customer Loyalty and Maintaining a Competitive Edge (Paperback) ISBN-13: 9780471282938 ISBN-10: 0471282936 Genres: Business & Money, Computers & Technology ? |