This book gives you suggestions on how to deal with those people in our lives that can make life difficult. People like an explosive boss and irritating co-workers. Even though the examples are set against a corporate background, you can apply the techniques anywhere. It even gives you suggestions on how to deal with tele-marketers, bill collectors, car salesmen and nasty neighbors.
Very Cool tips for office - home - marriage - kids - even tipping the "idiot waiter" . Saved me a relationship in an office that was going to lead to opportunity if I could only tactfully "hold my thought".