Steve C. (Cheese) reviewed on 1/21/2007 + 324 more book reviews

This book gives you suggestions on how to deal with those people in our lives that can make life difficult. People like an explosive boss and irritating co-workers. Even though the examples are set against a corporate background, you can apply the techniques anywhere. It even gives you suggestions on how to deal with tele-marketers, bill collectors, car salesmen and nasty neighbors.

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