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Concurrency Marketing: Integrating Product, Sales and Service
Concurrency Marketing Integrating Product Sales and Service Author:Frank V. Cespedes, Harvard Business School Press Companies today have the capability to develop higher quality products and services faster than ever before. Concurrent Marketing is the first book to show why this competitive environment demands a new type of marketing effort in which the activities in the field-sales and service-take on increased strategic significance. Concurrent Marketing e... more »xplains how companies can integrate product management, sales, and service and leverage functional expertise for competive advantage. Grounded in the author's four-year study of firms in the computer, consumer goods, telecommunications, and medical products industries, the book shows how companies can realign their organizational structures, information systems, compensation policies, training programs, career paths, and account management practices to meet new marketing requirements.« less