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From Cost to Profit Center: How Technology Enables the Difference (Call Center Management)
From Cost to Profit Center How Technology Enables the Difference - Call Center Management
Author:
This book is a series of case studies in which we collected performance metrics before and after implementation of specific technology solutions for call centers. In each case study we saw varying levels of improvement, and were then able to quantify the financial impact in terms of ROS, and in some cases, in terms of earnings per share. For cal... more »
Author:
This book is a series of case studies in which we collected performance metrics before and after implementation of specific technology solutions for call centers. In each case study we saw varying levels of improvement, and were then able to quantify the financial impact in terms of ROS, and in some cases, in terms of earnings per share. For cal... more »
ISBN-13: 9780971965287
ISBN-10: 0971965285
Pages: 190
Rating: ?
ISBN-10: 0971965285
Pages: 190
Rating: ?
0 stars, based on 0 rating
