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Customer Experience: Future Trends and Insights
Customer Experience Future Trends and Insights
Author: Colin Shaw, Qaalfa Dibeehi, Steven Walden
The quality of customer experience has become more important in recent times as businesses struggle to differentiate themselves. But what are the emerging trends that businesses should focus on today? The authors explore the growing trends that progressive businesses need to understand to give themselves a competitive advantage.
ISBN-13: 9780230247819
ISBN-10: 0230247814
Publication Date: 10/12/2010
Pages: 256
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Publisher: Palgrave Macmillan
Book Type: Hardcover
Members Wishing: 0
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