2013 - Achieving Patient Experience Excellence Lessons From a Successful Cultural Transformation in a Hospital [aka Customer] (Hardcover) ISBN-13: 9781466583085 ISBN-10: 1466583088 Genres: Business & Money, Medical Books ? 2010 - Customer Experience Future Trends and Insights (Hardcover) ISBN-13: 9780230247819 ISBN-10: 0230247814 Genre: Business & Money ? |