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Customer Satisfaction Measurement Simplified: A Step-by-Step Guide for ISO 9001:2000 Certification
Customer Satisfaction Measurement Simplified A StepbyStep Guide for ISO 90012000 Certification
Author: Terry G. Vavra
Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction to achieve ISO certification. In addition to maintaining thorough documentation of each process, these organizations must also measure the effectiveness of that process, along with the consequenc...  more »
ISBN-13: 9780873895002
ISBN-10: 0873895002
Publication Date: 6/15/2001
Pages: 200
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Publisher: ASQ Quality Press
Book Type: Hardcover
Members Wishing: 0
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