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A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
A Guide to Customer Service Skills for the Help Desk Professional Second Edition
Author: Donna Knapp
This detailed look at the "soft" skills needed to succeed as help desk professional will provide students with proven customer support techniques for the workplace.
ISBN-13: 9780619216412
ISBN-10: 0619216417
Publication Date: 11/12/2004
Pages: 400
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Publisher: Course Technology
Book Type: Paperback
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