Search - List of Books by Donna Knapp

Total Books: 10
A Guide to Customer Service Skills for the Service Desk Professional
A Guide to Service Desk Concepts
2013 - A Guide to Service Desk Concepts (Paperback)
ISBN-13: 9781285063454
ISBN-10: 1285063457
Genres: Computers & Technology, Reference
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The ITSM Process Design Guide Developing Reengineering and Improving IT Service Management
A Guide to Customer Service Skills for the Service Desk Professional
A Guide to Service Desk Concepts Service Desk and the IT Infrastructure Library
A Guide to Customer Service Skills for the Help Desk Professional Second Edition
A Guide to Help Desk Concepts Second Edition
2003 - A Guide to Help Desk Concepts Second Edition (Paperback)Paperback
ISBN-13: 9780619159467
ISBN-10: 0619159464
Genre: Computers & Technology
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A Guide to Customer Service Skills for the Help Desk Professional
A Guide to Help Desk Concepts
1998 - A Guide to Help Desk Concepts (Paperback)Paperback
ISBN-13: 9780760071502
ISBN-10: 0760071500
Genre: Computers & Technology
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