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Search - List of Books by Donna Knapp

Total Books: 10
A Guide to Customer Service Skills for the Service Desk Professional
2014 - A Guide to Customer Service Skills for the Service Desk Professional (Paperback) → Paperback
ISBN-13: 9781285063584
ISBN-10: 1285063589
Genres: Business & Money, Computers & Technology
  ?
A Guide to Service Desk Concepts
2013 - A Guide to Service Desk Concepts (Paperback)
ISBN-13: 9781285063454
ISBN-10: 1285063457
Genres: Computers & Technology, Reference
  ?
The ITSM Process Design Guide Developing Reengineering and Improving IT Service Management
2010 - The Itsm Process Design Guide Developing Reengineering and Improving It Service Management (Paperback)
ISBN-13: 9781604270495
ISBN-10: 1604270497
Genres: Business & Money, Computers & Technology
  ?
A Guide to Customer Service Skills for the Service Desk Professional
2010 - A Guide to Customer Service Skills for the Service Desk Professional (Paperback) → Paperback
ISBN-13: 9780538748537
ISBN-10: 0538748532
Genres: Business & Money, Computers & Technology
  ?
A Guide to Service Desk Concepts Service Desk and the IT Infrastructure Library
2009 - A Guide to Service Desk Concepts Service Desk and the It Infrastructure Library (Paperback)
ISBN-13: 9780324785067
ISBN-10: 0324785062
Genre: Computers & Technology
  ?
A Guide to Customer Service Skills for the Help Desk Professional Second Edition
2004 - A Guide to Customer Service Skills for the Help Desk Professional Second Edition (Paperback)
ISBN-13: 9780619216412
ISBN-10: 0619216417
Genre: Computers & Technology
  ?
A Guide to Help Desk Concepts Second Edition
2003 - A Guide to Help Desk Concepts Second Edition (Paperback)
ISBN-13: 9780619159467
ISBN-10: 0619159464
Genre: Computers & Technology
  ?
A Guide to Customer Service Skills for the Help Desk Professional
1999 - A Guide to Customer Service Skills for the Help Desk Professional (Paperback) → Hardcover
ISBN-13: 9780760072622
ISBN-10: 0760072620
Genres: Business & Money, Computers & Technology
  ?
A Guide to Help Desk Concepts
1998 - A Guide to Help Desk Concepts (Paperback)
ISBN-13: 9780760071502
ISBN-10: 0760071500
Genre: Computers & Technology
  ?

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