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A Guide to Service Desk Concepts: Service Desk and the IT Infrastructure Library
A Guide to Service Desk Concepts Service Desk and the IT Infrastructure Library
Author: Donna Knapp
A Guide to Service Desk Concepts, Third Edition, discusses the different types of service desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical service desk, and the processes and technologies commonly used to ensure the service desk is operating efficiently and effectiv...  more »
ISBN-13: 9780324785067
ISBN-10: 0324785062
Publication Date: 3/24/2009
Pages: 368
Edition: 3
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Publisher: Course Technology
Book Type: Paperback
Members Wishing: 0
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