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A Guide to Service Desk Concepts
A Guide to Service Desk Concepts
Author: Donna Knapp
Translate technical expertise into an effective career in computer user support with the help of Knapp's A GUIDE TO SERVICE DESK CONCEPTS, 4E. This trusted, contemporary guide introduces the latest developments, research, resources and trends as they happen in computer user support. Readers explore the various types of service desks and gain a s...  more »
ISBN-13: 9781285063454
ISBN-10: 1285063457
Publication Date: 2/14/2013
Pages: 400
Edition: 4
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Publisher: Cengage Learning
Book Type: Paperback
Members Wishing: 0
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