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I just had a situation where I was waiting for the hardback version of a book. I did not want the paperback of this particular book and was willing to wait.
When I finally received the book- it was the paperback edition. I said the book had been received with a problem (I thought wrong ISBN number). I was composing a pm to the sender and let them know I was waiting for ISBN XXXXX. I then looked up the ISBN of the version they sent me- and it was the same one! Yikes!
Now it deosn't seem like it was the senders- or the receivers fault. I'll go ahead and give the credit to sender for this unfortunate situation.
Has anyone else had this issue?
If there are both hardcover and softcover versions of the book I think the system should prompt the user to select which version they have to prevent this problem in the future.
After thinking about this it would seem that the earlier version (probably the HC) is the one that should have the ISBN and the PB should be posted with a PBS generated ISBN. Of course that is for single books, but I can't think of an alternative.
Last Edited on: 5/21/09 7:29 PM ET - Total times edited: 1
This is absolutely the senders fault. They are told during the posting process that the book must match all of the four points - Title, Author, ISBN and binding type. If their book does not match one of them the book must be posted using the no-ISBN process and cannot be posted using the ISBN. The info is in the posting process, its repeated when the book is requested, and its in the Help Center.
It is very common for an ISBN to be reused for HC and PB so people on the site need to make sure to verify they are posting the book correctly. You are perfectly within you rights to ask for your credit back to reorder the correct book.
Here is the Help Doc:
Confirm that your book matches the information in the Book Listing Preview
If your book does NOT match the information in the Book Listing Preview:
Last Edited on: 5/21/09 7:31 PM ET - Total times edited: 2
whatever type of book that came up with the isbn should be the the one posted the other version would need to use a generated number
Here is what the Help Center says:
Problem: You enter the ISBN on your paperback and the book Listing Preview says "hardcover".
Explanation: This means one of two things:
1. Your book is an ARC
If your book is a paperback, and the ISBN brings up a Book Listing Preview that says "hardcover", please check your book to be sure it is not an ARC. If it is an ARC, it cannot be posted for swapping at PBS.
Solution: You can offer this book to others in the Book Bazaar Discussion Forum, but you cannot post it to your PBS bookshelf.
2. The publisher chose to assign the same ISBN to more than one version of this title.
Publishers sometimes choose to assign the same ISBN to multiple versions of a book. However, PBS can attach only ONE booktype to the listing for an ISBN. If your book does not have the booktype assigned to the ISBN in the PBS database, you will need to post it with a customized listing, using the Post a Book Without an ISBN link on the Post Books page, so that the booktype matches your book.
Solution: You will need to post this book with a customized listing for the book, using the Post Books without an ISBN link on the Post Books page.
Last Edited on: 5/21/09 7:30 PM ET - Total times edited: 1
I looked and saw that the book is listed in the system as the hardcover. The sender must not have noticed the the warning that comes up before you post a book that the book type must match EXACTLY (book type : Hardcover).
Btw, not only should you ask for your credit back, since the person listed it wrong, you should ask to be placed back at the head of the line becasue you wanted an HC not a PB and they will do this. Send in feedback, using the Contact Us/Feedback link at the bottom of the pages.
Sherry - as long as a book is marked RWAP, that is now automatic, we don't have to ask anymore :) I think that was a great change and I am sure it saves a lot of emails and time for the people handling that stuff.
Thanks all! It does seem there was enough guidance when positng.
(The requester apologized and asked that I mail the book back and then they will refund the credit).
Actually there is also additional detailed guidance (in addition to all the other guidance you all mentioned above when posting) on PBS about problem swaps. You can get to it through your transaction archive of the problem swap and click on "more details"/ Transaction Status. App:
For "Wrong Book Mailed By Sender":
It says (excerpted as it is a detailed reference that covers many situations):What is a problem swap? There are four types of problem options that a requestor can choose from when marking a book received:
All problem transactions, once they have been marked "Received with a Problem", will be archived in your Transaction Archive. The sender DOES get credit when the book is marked received with a problem.
The credit should be refunded to the requestor if the problem described is accurate.
A requestor does NOT have to return the item in a "problem" transaction.