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The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
The ITSM Process Design Guide Developing Reengineering and Improving IT Service Management
Author: Donna Knapp
The Definitive Source for Certified Process Design Engineers — IT organizations increasingly recognize the need to design, redesign or reengineer, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library (ITIL), Control Objectives for IT (COBIT), Microsoft Operations Framewo...  more »
ISBN-13: 9781604270495
ISBN-10: 1604270497
Publication Date: 8/10/2010
Pages: 256
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Publisher: J. Ross Publishing, Inc.
Book Type: Paperback
Members Wishing: 1
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