2000 - The Butterfly Customer Capturing the Loyalty of Today's Elusive Customer (Paperback) → Hardcover ISBN-13: 9780471645184 ISBN-10: 0471645184 Genres: Business & Money, Health, Fitness & Dieting ? 1997 - The Butterfly Customer Capturing the Loyalty of Today's Elusive Customer (Hardcover) → Paperback ISBN-13: 9780471641971 ISBN-10: 0471641979 Genre: Business & Money ? |