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Search - Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Blackwell Business Dimensions in Total Quality Series)

Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Blackwell Business Dimensions in Total Quality Series)
Know Your Customer New Approaches to Understanding Customer Value and Satisfaction - Blackwell Business Dimensions in Total Quality Series
Author: Robert B. Woodruff, Sarah F. Gardial
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ISBN-13: 9781557865533
ISBN-10: 1557865531
Publication Date: 5/1/1996
Pages: 338
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Publisher: Blackwell Publishers
Book Type: Paperback
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