1996 - Know Your Customer New Approaches to Understanding Customer Value and Satisfaction [Blackwell Business Dimensions in Total Quality Series] (Paperback) ISBN-13: 9781557865533 ISBN-10: 1557865531 Genres: Business & Money, Nonfiction ? Marketing Management [Irwin Series in Marketing] (Hardcover) ISBN-13: 9780256055474 ISBN-10: 0256055475 ? |