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Managing in the Service Economy
Managing in the Service Economy
Author: James L. Heskett
The industrial revolution is over and the service revolution has begun. Managing in the Service Economy presents an intensive analysis of the new trend setting management approaches that have given leading service companies clear competitve advantage. From large multinationals to local hospitals, professional services, and transportation firms, ...  more »
ISBN-13: 9780875841304
ISBN-10: 0875841309
Publication Date: 5/1/1986
Pages: 241
Edition: 1st Edition.
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Publisher: Harvard Business Press
Book Type: Hardcover
Members Wishing: 0
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