Search - List of Books by Natalie L. Petouhoff

Total Books: 4
Reinventing Your Contact Center A Manager's Guide to Successful Multi-Channel CRM
2006 - Reinventing Your Contact Center a Manager's Guide to Successful Multi-channel Crm (Paperback)
ISBN-13: 9780131837898
ISBN-10: 0131837893
Genre: Business & Money
  • Currently 4.5/5 Stars.

Customer Relationship Management The Bottom Line to Optimizing Your ROI
2001 - Customer Relationship Management the Bottom Line to Optimizing Your Roi [NetEffect Series] (Paperback)
ISBN-13: 9780130990693
ISBN-10: 0130990698
Genre: Business & Money

Integrating People with Process and Technology Gaining Employee Acceptance of Technology Initiatives