2006 - Be the Best Agent Ever Call Centers Contact Centers and Multimedia Centers (Paperback) ISBN-13: 9780131837904 ISBN-10: 0131837907 ? 2006 - Reinventing Your Contact Center a Manager's Guide to Successful Multichannel Crm (Paperback) ISBN-13: 9780131837898 ISBN-10: 0131837893 Genre: Business & Money 1 2001 - Customer Relationship Management the Bottom Line to Optimizing Your Roi [NetEffect Series] (Paperback) ISBN-13: 9780130990693 ISBN-10: 0130990698 Genre: Business & Money ? Integrating People with Process and Technology Gaining Employee Acceptance of Technology Initiatives (Paperback) ISBN-13: 9780963046437 ISBN-10: 0963046438 ? |