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Presenting Service and NRAEF Workbook Package
Presenting Service and NRAEF Workbook Package
Author: Lendal H. Kotschevar, Valentino Luciani
Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional attitude are the ingredients needed to harvest those rewards. This comprehensive book educates servers, supervisors, and managers in the techniques and demeanor of professional service.
ISBN-13: 9780471442363
ISBN-10: 0471442364
Publication Date: 9/15/1996
Pages: 280
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Publisher: John Wiley Sons
Book Type: Paperback
Members Wishing: 0
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