mistie, I beg to differ with you...per the Help Center:
To mark a shipment received with a problem:
- Login and go to your My Account main page
- Click the En Route to Me tab under the Message from the Librarian
- Scroll down if necessary to see the incoming shipment in question
- Choose "Received with a Problem" (or "Problem with 1 or More" for a multiple-book shipment)
Then
- Select the type of problem from the dropdown menu:
- Damaged by Sender
- Damaged by USPS
- this means a book that was damaged by USPS during its journey
- Requestor Conditions not Met (this option will be available only if there were RCs attached to the request when it was submitted)
- this means that the book did not meet the conditions you specified on the request
- Wrong Book - Different Title/Author
- this means that the book is totally wrong (wrong title/author) - usually caused by the sender putting the wrong book into the wrapper, or mixing up two book shipments. See I received a book I didn't request! for more information about this problem.
- Wrong Book - Wrong Binding/Version
- this means that title/author DO match but the book does not match the listing's ISBN and/or binding type and/or it was listed as Large Print and the book is not Large Print. Note that cover image and publication date do NOT have to match the listing.
- Inappropriate items - ARCs, pamphlets or leaflets without ISBNs, unbound pages, etc - also fall into this category.
- Note: You can also use this option if the book is the wrong title AND the sender has told you that s/he won't be able to get the correct book sent to you.
- Late Postmark
- Book Missing from Shipment (this option will show only on multiple-book shipments)
- this means that the book was not included in the package with the other books (either the sender forgot to include it or the package tore open and one or more books fell out)
- Empty Wrapper
- this means that no book was received at all - just some packaging material, with or without a note from USPS about the damaged shipment
- Insufficient Postage
The reason PBS wants us to mark it that way is so that the sender has a chance to correct the situation as well as PBS has a record of what occurred. If I had done as you suggested, I would not have been placed back at #1 on the WL and I might have lost my credit because there would have been no documentation of what went wrong. Plus the sender gets a black mark for making a mistake but not correcting it.
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