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Quality Customer Service: The Art of Treating Customers as Guests (Crisp Fifty-Minute Books)
Quality Customer Service The Art of Treating Customers as Guests - Crisp Fifty-Minute Books
Author: William B. Martin
"Wonderful! Ideal for all of our employees. In one concise book, Dr. Martin has clearly explained the difference between acceptable service and quality customer service." — --Harry Klingeman, Owner, Indian Trail Restaurant — "A perfect companion to Professor Martin's highly regarded QUALITY SERVICE: THE RESTAURANT MANAGER'S BIBLE. Wirrten for the ...  more »
ISBN-13: 9780931961175
ISBN-10: 0931961173
Publication Date: 11/1986
Pages: 73
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Publisher: Crisp Learning
Book Type: Paperback
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