2005 - Essentials of Business Process Outsourcing [Essentials Series] (Paperback) ISBN-13: 9780471709879 ISBN-10: 0471709875 Genres: Business & Money, Engineering & Transportation ? 2004 - Business Process Outsourcing the Competitive Advantage (Hardcover) ISBN-13: 9780471655770 ISBN-10: 0471655775 Genre: Business & Money ? |