  1995 - Competitive Dominance Beyond Strategic Advantage and Total Quality Management (Hardcover) ISBN-13: 9780471286820 ISBN-10: 0471286826 Genre: Business & Money ?  1993 - The Quality Journey How Winning the Baldridge Sparked the Remaking of Ibm (Hardcover) ISBN-13: 9780525936596 ISBN-10: 0525936599 Genre: Business & Money ? |
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