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Service Operation Itil, Version 3 (Itil)
Service Operation Itil Version 3 - Itil
Author: David Cannon, David Wheeldon
By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis. To ensure it is integrated with the rest of the ITIL library, guidance is based on a selection of familiar service support and service delivery control points. — Concepts and guidance in this publica...  more »
ISBN-13: 9780113310463
ISBN-10: 0113310463
Publication Date: 5/31/2007
Pages: 262
Edition: Version 3
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Publisher: Stationery Office
Book Type: Paperback
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