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Search - Total Customer Satisfaction: Putting the World's Best Programs to Work (Financial Times)

Total Customer Satisfaction: Putting the World's Best Programs to Work (Financial Times)
Total Customer Satisfaction Putting the World's Best Programs to Work - Financial Times
Author: Jacques Horovitz, Michele Jurgens Panak
This book, based on research carried out by the authors, provides a balance of practical information on devising service strategies with research narrative. The book is based on the activities of 50 European companies with an excellent reputation for customer service. It offers methodology for measuring the level of customer service and strategi...  more »
ISBN-13: 9780786301089
ISBN-10: 0786301082
Pages: 300
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Publisher: Irwin Professional Publishing
Book Type: Hardcover
Members Wishing: 0
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